Terms of use

The TéléCharmey website collects personal data from its users. This data is collected in the course of using the website, in particular when making contact, requesting bookings, competitions and purchases. You can consult the data protection page for further details.

As a user, you have the right to access your personal data. To find out more about these rights, such as the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability and the right of opposition, please consult the User Rights section of the Data Protection Policy.

Users' personal data may be shared with third parties, such as subcontractors, business partners and public authorities, as part of the execution of the services offered by the website.

Website design and development:

The website is developed by Stimul Sàrl

Website hosting:

The charmey.ch website is hosted by Kreativmedia

The entire content of the charmey.ch website, including text, images, videos and logos, is protected by copyright and trademark law. Any reproduction or distribution of the website content is prohibited without the express authorization of the website owner.

This legal notice shall be governed by and construed in accordance with the laws of Switzerland. Any dispute arising from or in connection with the charmey.ch website shall be governed by Swiss law.

This legal notice is subject to change at any time.Users are invited to consult the legal notice regularly to take note of any changes.

TéléCharmey, as operator of the charmey.ch website, is responsible for the personal data of website users within the meaning of the Data Protection Act.

Personal data within the meaning of these data protection provisions is any information that relates to an identified or identifiable natural person.

When you use the functionalities of our Website (such as the contact form, the shop, registrations and reservations, newsletter registration), various types of personal data are likely to be collected and processed.

Your IP address, location data and information about your operating system or browser are collected automatically when you visit the charmey.ch website. This operation is technically necessary to present our website to you and to guarantee its stability and security. The data collected in this way is minimal and necessary for the operation of the website, and is only stored during your use of our website.

The website contains contact forms allowing you to send a message. By completing such a form and clicking on the "Send" button, the user indicates his/her intention to share the data submitted via the form. In this way, your first and last name, title, e-mail address, language of correspondence and telephone number are collected. This enables us to process your requests for services.

The website contains an e-shop that operates under the e-guma system for tickets and gift vouchers. By completing the form and clicking on the "Order" button, the user indicates his/her intention to share the data submitted via the form. In this way, your first and last name, title, e-mail address and postal address are collected. The data collected is used to manage your order and provide you with the products or services you have purchased.

The website contains a booking system for ESS courses. This is the https://boukii.ch/ platform . Reservations for activities are made on the https://www.yoplanning.com/ platform. By submitting information such as surname, first name, title and e-mail address on these platforms, the user consents to the sharing of this data. The data collected is then used to manage booking requests and provide the products or services purchased.

We encourage our users to refer to the respective privacy policies of the boukii.ch and yoplanning.com platforms for detailed information on the collection, use and protection of their personal data.

Competition rules

• All natural persons of legal age residing in Switzerland are eligible to participate, with the exception of TéléCharmey SA employees
• No recourse to legal action
• No exchange, cash payment or transfer of prizes is permitted
• Participants consent to the use of their personal data for marketing purposes by TéléCharmey SA

The website offers the user the possibility of subscribing to the charmey.ch newsletter. By providing his/her e-mail address and clicking on the "subscribe" button, the user indicates his/her intention to share it with TéléCharmey. The user consents to the software used to manage the sending of newsletters establishing specific statistics in connection with his/her interaction with the newsletter. This data is used for statistical purposes. Users may unsubscribe from the newsletter at any time. When a user unsubscribes, his/her personal data is deleted within 24 hours.

When the offer is accepted by the user, the latter consents to the collection of his/her contractual data, necessary for the execution of the service contracts. Your first and last name, title, e-mail address, postal address, telephone number and payment details are collected.

Cookies

TéléCharmey's website, e-mail communications, online services, advertising and interactive applications may use "cookies" and other technologies such as web beacons and web beacons.

A "cookie" is a string of information that we send from our web server to the cookie file of the browser on your computer's hard disk. This enables our website to remember you once a connection has been established between the web server and the browser. The main purpose of a cookie is to identify users and to present you with personalized web pages that enable the charmey.ch website to be adapted to its visitors, in order to better meet your expectations.

Two types of cookies are used on this website

• Session cookies: these are cookies that remain in the cookie file of your browser until you leave our site. The cookie will also expire if you do not visit the site for a given period.
• Persistent cookies: these remain in the cookie file of your browser for a much longer period. This period depends on the settings you define in your browser. Persistent cookies allow information to be transferred to a web server each time you visit the site. Persistent cookies are also known as tracking cookies.

Third-party cookies
TéléCharmey may from time to time use third-party advertisers for advertising purposes and to track marketing campaigns. Third-party advertisers use cookies to measure advertising effectiveness and to personalize advertising content. The information collected by third-party advertisers may contain geolocation data or contact data, such as e-mail addresses.

Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. that uses cookies to collect and analyze user interactions with the website. The information generated by these cookies, such as the time, place and frequency of visits to the website, as well as the IP address, is transmitted to and stored by Google. The data is collected automatically and anonymized by Google.

Social networks
The following social networks: Facebook, Instagram, LinkedIn, YouTube, TikTok are used for advertising campaigns and marketing broadcasts. Tracking pixels are installed to enable the sharing of certain data between Google Analytics (for the website) and the social network platforms. Each social network has its own data protection policy.

We use the personal data collected for the following purposes:

• To provide users with the services offered by the website
• To personalize marketing content and advertising offered to users
• Contact users with questions or requests for quotes
• Operate, evaluate and improve the user experience (including the development of new features and services)
• Carry out data analysis and other analyses and processing
• Protect, identify and prevent fraud

Users' personal data is kept for no longer than is necessary for the purposes for which it was collected.

We only pass on your personal data when you have expressly authorized us to do so, or when required to do so by law or to preserve our rights, in particular to enforce claims arising from the relationship between you and TéléCharmey.

In addition, we only pass on your data to third parties if this is necessary in the context of using this website to provide the services you require. We may pass on the personal data we collect to third parties, such as :

• Public authorities, where necessary to comply with a legal obligation or request for investigation.

Measures have been taken to protect personal data collected on the charmey.ch website against unauthorized access by third parties, in order to prevent unauthorized modification or disclosure.

• Technical measures: data encryption, restricted access to data, regular backups, etc.
• Organizational measures: staff training, security policies, etc.

The website, as well as other systems used to manage personal data collected from the website, are regularly updated to protect your personal data.

Employees of the partners responsible for the website, as well as all suppliers with regular access to personal data collected by the website, have been informed of this Data Protection Policy and have been made aware of their role and obligations in this context.

Users have the following data protection rights:

• The right to access their personal data
• The right to rectify their personal data
• The right to delete their personal data
• The right to object to the processing of their personal data

You have the right to have inaccurate data corrected and to have your personal data deleted, provided that there is no legal obligation to archive data and no legal authorization for the processing of such data.

In certain contexts, as provided for in the new Swiss Data Protection Act, you have the right to request that the processing of your personal data be restricted or to object to such processing. In addition, you also have the right to ask us to forward the data you have provided to us (right to data portability).

TéléCharmey reserves the right to modify this Policy at any time and without prior notice, in order to ensure that it is up to date and reflects current practice. The current version published on the website shall prevail.

This Policy shall be governed by and construed in accordance with the laws of Switzerland.